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Lohus Co., Ltd. (“we”, “us”, or “our”) respects your privacy and handles personal data in accordance with applicable laws, including Japan’s Personal Information Protection Act (PIPA) and, where applicable, the EU General Data Protection Regulation (GDPR).

 

1. Data We Collect

   We may collect the following types of personal data:

  • Contact details: name, email, phone

  • Booking details: stay dates, number of guests, property preferences

  • Payment information (handled securely via third-party processors)

  • Technical data: IP address, browser type, language settings

  • Cookies and usage analytics (see below)

2. Legal Basis for Processing

   We process your personal data under one or more of the following legal grounds:

  • Contract performance (e.g., to provide rental services)

  • Legitimate interest (e.g., to improve our website, prevent fraud)

  • Consent (e.g., for marketing communications or cookies)

  • Legal obligation (e.g., tax compliance)

3. Use of Personal Data

   Your personal data will be used only for the following purposes:

  • Managing inquiries and bookings

  • Sending reservation confirmations and pre-arrival information

  • Handling customer service

  • Complying with legal and regulatory obligations

  • Marketing communications (only with opt-in consent)

4. International Transfers

   Your data may be stored or processed on servers located outside the EU, including Japan. We ensure appropriate safeguards are in place for such transfers as required by GDPR (e.g., standard contractual clauses).

5. Data Sharing with Third Parties

   We may share personal data with the following trusted service providers:

  • Payment processors (e.g., Stripe, PayPal, Wise)

  • Hosting and IT infrastructure providers

  • Analytics services (e.g., Google Analytics, with anonymized IP)

  • Property owners (only if you inquire about an owner-managed listing)

   We do not sell or rent personal data to third parties.

6. Your Rights (For EU Users)

   If you are located in the EU or EEA, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time (for consent-based processing)

  • Lodge a complaint with your local supervisory authority

   To exercise these rights, email us at: privacy@lohus.jp

7. Data Retention

   We retain personal data only as long as necessary to fulfill the purpose for which it was collected, or as required by law (e.g., for tax or dispute resolution).

8. Cookies

   Lohus.jp uses cookies and similar technologies to:

  • Maintain website functionality

  • Track site performance and usage

  • Offer language or region-specific content

  • Remember user preferences

   You can accept or reject non-essential cookies via our cookie banner or through your browser settings.

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